Is there a cost for having more than one database?

No – our business model is built on simple pricing – you can have as many databases as you wish. Each multi-tenant C4P system provides 20GB of database capacity and 10GB of database capacity for HANA. In addition, each user has
5GB of file storage.

Can I move an existing on-premise licence to the cloud?

Yes – we can simply transfer your on-premise licence file to our cloud platform and away you go. If you have a backup of the original system that you would like to use instead of a new database then we can import this for you at no extra cost.

How long does it take to set up an SAP Business One Cloud system before I get access?

For multi-tenant, a new system can be set up in one day; for a dedicated system, the lead time is one week.

What licences are included in the service?

Operating systems, SQL Server (where applicable), and RDS access licences. All SAP Business One and SAP Marketplace are based upon a BYOL (bring your own licence) model.

How frequently is the data backed up?

Daily database backups are performed – these are retained on a rolling 7-day model with end of calendar month and annual backups being taken for financial archive purposes. We also take server ‘snapshots’ daily for completeness.

Is there a minimum contract duration or minimum number of users?

No – if your client no longer wants or needs the C4P service, simply give 30 days notice for multi-tenant or 90 days for dedicated.

Where is our data physically hosted?

With AWS at their EU data centre in Dublin – this is enterprise grade with 99.995% reliability built-in.

What versions of SAP Business One are supported?

Currently we support SAP Business One v9.3 – v10 will be available soon.

Can my clients and authorised 3rd party providers have full access to the system?

Yes, providing the Cloud4PartnersTM system is MTPro or dedicated basis.